Revolut and ING Experience Total Outage Due to Google Cloud Infrastructure

Extent of Service Disruptions at Revolut

Service disruptions at Revolut began on Tuesday around 9 a.m. The outage has affected a wide range of the platform’s functions. Users have reported significant issues logging into their accounts and with the registration process for new customers.

In addition, the disruptions extend to key transaction functions, including:

• Payment processing: Difficulties with card payments and account top-ups.
• Money transfers: Disruptions to outgoing and incoming transfers as well as cash withdrawals.
• Investment services: Inability to trade stocks and cryptocurrencies.
• Support and communication: Outages in the live chat support system.
• Business services: For Revolut Business users, access to web applications and APIs for business payments is impaired.

The bank has stated that the extent of the disruptions varies: Some users experienced a complete outage, while others faced only temporary service limitations.

Access Issues and Communication Delays at ING

ING faced similar challenges, with the disruptions beginning in the early morning hours of Tuesday. The impact primarily affected the authentication process. Customers attempting to log in via the mobile app or the online banking browser received error messages. Beyond its digital channels, the bank reported a decline in telephone accessibility. The high number of customers seeking to contact support due to the outage led to significant delays and limitations in telephone communication. Technical teams are currently working to restore full system availability.

Cause: Google Cloud “europe-west2”

The simultaneity of these outages points to a shared dependency on cloud infrastructure. Google Cloud has reported service instability at several of its Western European locations. Specifically, technical investigations are focusing on the “europe-west2” data center. Since both Revolut and ING use Google Cloud services for their operational infrastructure, the instability at the data center has directly impacted their ability to maintain stable connections to their core banking systems. Google’s technical teams are currently analyzing the outage to implement a permanent solution.

Security Status and Data Integrity Despite the scale of the disruption, there is currently no evidence that the outage was the result of a coordinated cyberattack or an external security breach. Revolut has assured users that all customer funds and sensitive data are secure and were not compromised during the technical outage.